Adding a fallback image

Having a fallback image for your website is important for the odd occasion where a preview image might not be provided. 

If no fallback is added to your theme and a page, blog post or product entry doesn't have an image, the tile will show as grey. 

Tips for picking a fallback image: 

This image could show on any content or product page across your site if no image is provided so you want to pick a photo that's generic to your brand. Quite often it will be the same as your hero image on the homepage but it could also be a shot of nature if your brand is very outdoors-based. 

How to add a fallback image:

1. Go the Theme on the left-hand side of the platform
2. Make sure you're in the company tab 
3. Click +Add Fallback and either pick an image from your assets or upload a new image. 
4. Save your changes. 
5. Your fallback image will be visible on any tiles that don't have an image in the next 24 hours after the platform re-caches. (see example below)

Please note: The above setup doesn't apply to the Search page. If you'd like to use a fallback image for the tiles on your search page, the image has to be hard-coded (subject to standard Roam fees). Please contact your project manager for further information.

EXAMPLE:
In this example, we have used the iconic Royal Exhibition Building for a Melbourne-based DMO site as the fallback image which will show in case no other image is provided.